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Sales Policy and Conditions
| A PLUS GROUP INC., Sales Policy and Conditions It is the customer's responsibility to review and understand the sales policy before placing orders. |
| Sales Policy * Resale Tax Number Required. All retailers need a valid sales tax ID to avoid dales tax. This site is a Wholesale online Store. Minimum Order Requirement is $100. * New Customers Policy: We have to confirm first time orders by phone for sales tax# and verify all information on the order is correct. Please make sure to put a telephone number we can reach you. * Method of payment accepted: Visa, MasterCard, Discover, PayPal. and COD - Cashier check, , NO GIFT CARD ACCEPTED. * Please enter correct card billing information, if not the transaction will not clear. |
| COD Policy The first order of New customer is not allowed by COD. Additional shipping charge of $13.00 will be added to all COD orders (Each Box). COD orders must be paid with a cashier check or money order. On your COD order you must have phone number we can reach you. Customer is responsible to be on hand to receive package at deliver location from UPS driver with correct payment amount. UPS will make 3 attempts to deliver package if recipient is not available. After the 3rd attempt is the recipient's responsibility to pick up the package at local ups office. Any customer who does not accept their package after 3 attempts will no longer be allowed to order with COD, future orders must be purchased with a credit card. It is our policy that for the new COD customers, the second order will be shipped out after 16 to 20 days from the very first order. if you would like to package sooner you can use your credit card. The maximum purchase amount for the first time COD order are limited to $500.00. *We are now able to ship to US and Canada (Credit Card Only). |
| Shipping Policy We ship primarily by regular UPS ground, UPS Next Day Air and UPS Second Day Air. Merchandise will be shipped within 24 hours after order is Placed ( Business Working Day). Please allow 3 to 5 business days from the date shipped. Shipping charges are determined and may vary from actual computerized invoice depending on destination, weight, and dimension number of package(s) being sent. Additional Shipping and handling fees are dole responsibility of customer(s). Shipping and handling cost is estimated of UPS Ground based on purchased order amount and may be affected by destination, weighty, and dimension of package. Additional Shipping Cost will be applied to outside of continental UA, Alaska, Hawaii, and International shipping address. |
| Discount Policy Quality merchandise at competitive price. Because Step by Step Inc. values its customer(s) we offer discounts to those that purchase in large quantities. 5% discount for $500 or more on purchase. |
| Hold / Pending Orders Customer orders who have been put on hold / pending orders due to declined transactions or pending COD will have 72 hours to contact us and clear the situation so we may complete your order. Customers who do NOT contact us within 72 hours their orders will automatically be voided. |
| Non-Damaged Returns Customers who are not satisfied with their purchase may return the item for a refund. Non-damaged returns will only be accepted with 14 days from the date on the invoice, after 14 days returns will NOT be accepted. Please note that we will charge a 20% restocking fee for non-damaged returns, and the customer is responsible for mailing back the return as well as return shipping and handling charges. |
| Damaged Returns Customers who receive items that arrive damaged, or receive a manufacture damage item may return the damaged item for store credit or a refund to their credit card depending on the method of payment. Damaged items will only be accepted within 30 days from the date on the invoice, after 30 days returns will NOT be accepted. In order to issue a damaged return the customer must contact is and request a PUS Return Service Tag? You will receive through your email you registered. After we have received the damaged item with a copy of the invoice, we will gladly issue a credit / store credit. |
| How to Return We will send customer a "UPS electronic return label " via e-mail. Please check the e-mail after 6:00PM CT, print out the return label and follow directions on the printout. You may give the package to a UPS driver or drop it off at a UPS location / Store. Please insert the copy of invoice in the box. After we receive the defective item, we will gladly give you store credit. Please contact us with further questions. |
| Privacy Policy A Plus Group Inc. understands the importance of ensuring that our customer's personal information is secure and protected. We use a variety of security technologies and procedures to help protect personal information from unauthorized access, use, and disclosure. How We Use Personal Information: * We use personal information to deliver quality merchandise and services, or to carry out the transactions you have requested. * We use the information collected to send communications to you, your transactions status (ex. order confirmations), information about products and services available (ex. Shipping). * We use the information to customize, and improve our products, services ( including our web site), communications and relationship with you. * We use information to prevent fraud and other prohibited or illegal activities. * Step By Step Inc. will never disclose your personal information to any third parties. |